Remote Support Software Tools for Small Businesses

The most effective and time-saving way (thus money saving way) to deal with most customers issues is by offering remote support to your customers. Besides saving you time, remote support can also reduce your cost and can increase your customer’s satisfaction due to the quick response time. Today we look at remote support tools which can help you solve customer’s problems without going on-site to solve a problem.

Ultra VNC – an open-source remote access tool, thus free. A powerful, easy to use and free software that can display the screen of another computer (via internet or network) on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely.
Techinline Remote Desktop – With Tech-inline you can view, diagnose and rapidly solve your customers’ problems anywhere in the world. Tech-inline Remote Desktop lets you instantly access and control a remote computer over the Internet, across firewalls and proxies, using any browser. They have two sorts of licenses: A subscription license for $30 a month or a pay per-session license for $20 (5 sessions fastest way to lose belly fat.)
LogMeIn Rescue – LogMeIn Rescue is used by IT helpdesks to provide instant remote support to customers and employees. Gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. You can get a free trial, watch a demo or buy for $129 a month or for a whole year for $1188.
Teamviewer – TeamViewer is the fast, simple and friendly solution for remote access over the Internet. You can remote control your partner’s PC as if you were sitting right in front of it. It is free for non-commercial use and for commercial use you pay from $169 to $998 depending on which pack you choose.

In Conclusion
As you can see the prices may vary from free to around $1000. So first they a good look if the feature that you need is supported before you purchase on of the software packs.

If you know of another remote desktop tool or if you have a good experience with a specific remote desktop tool then please leave a comment!

Comments

5 Responses to “Remote Support Software Tools for Small Businesses”

Andrew Donnelly on February 13th, 2009 16:20

Hi,
Have you tried Mikogo for free desktop sharing and remote support? http://www.mikogo.com
Very fast, secure, easy-to-use, and allows you to share your screen with up to 10 people in one session. Features include switch presenter, remote keyboard/mouse control, application selection, recording/playback, file transfer, whiteboard, meeting scheduler and more.

Free for both commercial and private users.

Regards,

Andrew Donnelly
The Mikogo Team
Alex on February 19th, 2009 21:48

Thanks for the post! I found Techinline (http://www.techinline.com) to be the most effective and reasonably priced from the list. It’s the easiest process of connecting and is perfect for a small helpdesk such as mine.
YANGWON on March 4th, 2009 13:17

RemoteCall is breakthrough in web-based remote support software.
RemoteCall is not only among the fastest and most secure remote support solutions, but it also incorporates an easy to use interface that makes training a snap. Supporting end users from a central location has never been easier. With Remotecall, in few simple clicks a support representative or IT specialist can connect to a user’s PC via the Internet and solve their problems immediately; this saves both time and money. Without any prior software installations and security threats, it’s no wonder that satisfaction can be seen in businesses and end users alike.

RSUPPORT implements numerous unique technologies into RemoteCall; such as our kernel level VRVD (Virtual Remote Video Driver) that allows RemoteCall to provide industry-leading performance. No matter where your customers are or what their connection speed is, RemoteCall will be able to quickly solve problems.
Jacky on February 16th, 2011 09:28

Another good alternative for remote support is RHUB (http://www.rhubcom.com). The in-house hosted solution features video and audio conferencing and recording too.
Scarlett on June 15th, 2011 16:03

Would also recommend Techinline. Perfect alternative to all expensive remote desktop tools. Simplicity in work and functionality are two main factors that make me faithful to this product.