10 Tips to Building a Business Brand

Building a brand is not a onetime process. A good brand is determined by all your products, services and messages you put out in the world. It’s a complete package! All the things you do will determine if your business brand is successful or not!

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We will give you 10 tips that will help you get started on building your business brand:

1. Articulate values
It is very important that you are very clear about what you and your business stand for and what you or your business value most. Try to identify at least five values which you can use in your messages.

An example: you always use environmental safe ways of producing your products which are also environmentally friendly. Try to emphasize this in your communication and on product labels.

2. Brand statement
Try to determine the needs and desires of your customers. You also need to determine what type of long-term bond you would like with your clients. (Also think about how you can achieve that.) Now, merge these things together in one single statement and you have your brand statement.

An example is Toshiba’s brand statement:

Toshiba delivers technology and products remarkable for their innovation and artistry – contributing to a safer, more comfortable, more productive life. We bring together the spirit of innovation with our passion and conviction to shape the future and help protect the global environment – our shared heritage. We foster close relationships, rooted in trust and respect with our customers, business partners and communities around the world.

3. Develop objectives
Try to develop short- and long-term objectives and write them down. What do you want your customers to experience when they come in contact with your business brand? How will it make them feel and what for emotions much they feel? A good and positive brand experience is can be created by combining your business core values with an actual product or service.

4. New Employees
You must always hire personal that have the same or almost the same values as your business. They are the people that come in contact with the customers and you must see them as the ambassadors for your business. They are giving the brand a face!

5. Involvement of the whole company
It is vital that not only new employees now the brand statement and act like it, but the whole company should know and act like it. And with act like it we mean: what message do they send to customers. For instance: If you say in the brand statement “We respect our customers” Do the employees act like it? Are they helpful or not? Etc.

6. Use benchmarks
You should create benchmarks for every goal and objective your company creates or sets. These benchmarks should be assessed at least quarterly.

7. Communicate
You should communicate your brand to the public. Set the brand statement on your website and try to refer in articles to the brand statement. Try to use the company’s values to position the company’s products.

8. Client Experience
Try to place yourself in the shoes of the customers or consumers. Do you deliver everything that is promised? Can customers request for new things? Do you listen to consumers and how can they tell you what they want? (Blog, e-mail, telephone, etc.)

Try to engage the customers with your company.

9. Evaluate
You must know that a brand is always evolving. Your company will change so your brand will also change. Try to evaluate your brand and brand statement at least once a year.

10. Flexibility
Although you have written down the brand statement and the philosophy of the company, you must remain flexible. A company must always be able to adapt to changes, thus your brand must adapt also. Keep adding new ideas and keep listening to your customer’s wishes.

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